Dundalk LeisureCraft Canadian Timber Serenity Barrel Sauna | CTC2245W

Shipping Policy:

Residential Shipping Information

Dundalk LeisureCraft Responsibilities 

1) Building and packing your sauna in a crate  

2) Arranging for shipping to your home  

Trucking Company Responsibilities  

1) Making an appointment to deliver your sauna  

2) Delivering your sauna to the end of your driveway or curbside  

a. The trucking company is NOT responsible for unloading the sauna  

b. The trucking company is NOT going to back their truck into your driveway  

c. Most times the trucking company will deliver with an 18 wheel truck  

i. Will this size truck fit on your road or neighborhood?  

3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck  which can be used to assist getting the sauna off the truck.  

4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer  needs to decide how they are going to get the crate off the truck.  

Customer Responsibilities  

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery  2) Determining how the sauna is going to be unloaded from the truck  

a. Crates will vary from 6 feet long to 14 feet long 

b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna  3) Customer is responsible for unloading the sauna crate from the truck 

a. Suggested methods for unloading the truck  

i. Use a forklift or other mechanical piece of equipment  

1. When using a fork lift to pick up the crates, they must be picked up from the end of  the crate and fork lift extensions are required.  

ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to  your home  

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and  note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can  contact the shipper. 

a. Mark the Bill of Landing (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”

Order Changes & Returns Policy:

Order Cancelation Policy 

1) Up to 14 days from order entry – you can cancel the order without penalty

2) After 14 days, a $65.00 cancelation fee will apply.

3) Within 7 days of the ship date, the order cannot be canceled 

4) For all Canadian Timber Collection products, Dealers will have 24 hours to cancel the order for  the $65.00 cancelation fee.

Order Change Policy 

1) Up to 14 days from order entry – you can edit/change the order without penalty

2) After 14 days, a $65.00 edit/change fee would apply.

a. Examples: adding removing products, adding removing options, changing the ship to  address, changing the shipping method, etc. 

3) Within 7 days of the ship date, the order cannot be edited or changed 

4) After the product has shipped, if the Customer wants to change the ship to address, a  $250 fee will apply.  

Return Policy 

1) Our stated return policy is: We do not accept returns 

a. It is very expensive to return products back across the border 

2) If a product must be returned to the factory, the following will apply: 

a. 20% Restocking fee 

b. Customer will be responsible for any and all shipping costs to the factory

c. Products must be returned in their original packaging and condition 

d. LeisureCraft will inspect the product upon return and LeisureCraft will be the sole  decider of the condition of the product and the amount of the refund